Common questions

For a good portion of it, yes. Business-grade electronics have an active secondary market — and that goes well beyond IT hardware, into lab and medical instruments, industrial controls, professional AV, telecom and test equipment. We'd rather buy that from you than have you pay someone else to haul it off. Where your load also contains material with no value, that usually rides along at no charge as part of the same pickup.

No — that's a common assumption but our scope is much wider. If it has a circuit board, a motor, or a power supply, it's worth asking about. Lab and analytical instruments, medical and dental equipment, industrial controllers and drives, broadcast and professional AV, telecom systems, test and measurement gear, security and access control, commercial signage. Some of the best lots we see have no computers in them at all.

We price against current secondary market conditions, then account for condition, completeness, volume and how much work it'll take to get the equipment ready to resell. The offer comes back itemized by category rather than as a single number, so you can see what's driving it. If something in it looks wrong to you, tell us — sometimes we've misjudged a spec from a photo.

Check or ACH, whichever your accounting prefers. For most lots we pay on pickup. For larger or mixed lots where the value depends on testing, we'll agree the terms in writing before collection — either a firm number paid at pickup, or a settlement after grading. We'll tell you which structure we think gets you more.

If you took a firm offer, that's our risk, not yours — the number doesn't change after the fact. The only exception is if what arrives is materially different from what was described, and in that case we'll come back to you with the discrepancy and the revised number before doing anything, not after.

Not a hard one, but the model works best at volume. A single laptop probably isn't worth a truck roll for either of us. A few pallets, a couple of racks, or a full office refresh is squarely what we're set up for. If you're not sure whether you're above the line, just ask — it's a two-minute conversation.

No. An asset list or spreadsheet export speeds things up and usually gets you a tighter number, but photos work fine.

Then don't try. Ask for a site visit and we'll come walk it with you. This is genuinely the better route for large, mixed, or unusual lots — a warehouse of assorted equipment, a plant floor being cleared, anything where you'd struggle to know what to even photograph. Seeing it in person almost always produces a more accurate offer than a description would, and it's usually a quicker conversation for you than trying to inventory it yourself. There's no charge for the visit and no obligation to accept what we come back with.

We're based in Sanford and cover central NC — the Triangle (Raleigh, Durham, Chapel Hill), Fayetteville, and everywhere between. For larger lots we'll travel further; the value in the load generally decides how far is worthwhile. Ask and we'll give you a straight answer.

It's destroyed before the equipment goes anywhere near resale. Drives are sanitized to NIST SP 800-88 standards or physically destroyed at your direction, and that happens before a machine is tested, graded or listed. Nothing is powered up for evaluation with your data still on it, and any drive that fails sanitization verification is destroyed rather than sold.

Yes, on every commercial job, and it's included rather than billed separately. It documents what was collected, the method applied to each drive, and when. It's built for HIPAA, PCI-DSS, GLBA and internal IT compliance files.

Absolutely, and for regulated environments we'd often recommend it. Be aware it lowers the offer, since a destroyed drive can't be resold. We'll quote both options side by side so you can see exactly what the compliance choice costs and decide for yourself. For high-sensitivity situations we can also destroy drives on site before anything is loaded, or you can pull and keep them yourself.

You don't need to, and if you're planning a quick factory reset it's worth knowing that generally doesn't meet a compliance standard on its own. We treat every device as if it holds live data regardless. That said, if your internal policy requires you to wipe before release, go ahead — it won't interfere with anything we do.

Printers and copiers with internal drives, VoIP phones, network appliances with stored configs and credentials, badge readers and access control systems — all of these are treated as data-bearing and handled the same way as a laptop. They're the most commonly overlooked items in a decommission, so it's worth flagging them to us when you describe the lot.

In most cases it comes with us on the same trip at no cost, and you don't need to sort it out beforehand. Nothing we collect goes to a landfill — anything without resale or component value goes to responsible downstream processing, and we can document that chain on request. The one caveat is volume: if the no-value material substantially outweighs what we're buying, we may quote a handling fee for that portion. We'll always tell you before scheduling.

Honestly, no — and we think it's better to say that plainly than to promise otherwise and disappoint you later. We may decline to bid on a lot, or quote a handling fee rather than a payment, when there's essentially nothing recoverable in it, when travel and labor would exceed anything we could recover, when it includes material we're not equipped to handle safely, or when ownership can't be clearly established. This comes up most often with older consumer electronics and CRT displays, which cost money to process responsibly. When it happens we'll tell you quickly and point you toward a better-suited option where we can. A fast no is worth more to you than a slow maybe.

Please don't. Sorting is the part we're good at and the part most likely to go wrong if you guess. Things that look like junk often aren't, and vice versa. Show us everything and let the quote do the sorting.

Yes. Something that won't power on frequently still holds drives, memory, CPUs, cards, modules or assemblies worth real money, and we quote on component value as well as whole-unit value. This is just as true of a failed lab instrument or industrial drive as it is of a server. Don't write something off because it's dead.

For server rooms and larger installations, yes. The same goes for equipment that needs disconnecting or removing from a bench, lab or plant floor. Tell us what's involved — quantities, access, floor and elevator constraints, whether anything is still live or needs a licensed trade to disconnect — and we'll factor it into the quote and schedule accordingly. This is another case where a site visit saves everyone time.

Our focus is now business and organizational lots, so a trip for a few household items usually doesn't work for us. Get in touch anyway — if we're already coming through your area we'll often take it, and if not we'll point you toward a local option rather than leave you stuck. If you happen to have something genuinely valuable sitting in a garage, that's a different conversation and worth asking about.